TERMS & CONDITIONS
(last updated: 27 April 2026)

​​​

These Terms & Conditions govern the relationship between Danny Buccilli ("the Provider") and any individual ("the Client") who purchases or participates in coaching sessions, Voice Dialogue facilitation sessions, or training courses offered by the Provider.

By booking a session, registering for a course, or making a payment, the Client confirms they have read, understood, and accepted these Terms & Conditions in full.

​

1. THE PROVIDER

Danny Buccilli Via Monte Corvo 23, 67035 Pratola Peligna (AQ), Italy VAT No.: 02143720668 E-mail: info@dannybuccilli.com Phone: +39 327 4588049 Website: www.dannybuccilli.com
 

2. SERVICES OFFERED

The Provider offers the following services:

• Professional Coaching — individual sessions aimed at supporting the Client in defining and achieving personal, professional or business goals.

• Voice Dialogue Facilitation — individual sessions using the Voice Dialogue method to facilitate greater self-awareness and inner integration.

• Introductory Voice Dialogue Course — group training introducing the foundations of the Voice Dialogue approach.

• Voice Dialogue Facilitation Training — professional group training for those wishing to learn and practise the Voice Dialogue facilitation method.

The specific content, duration, and fees of each service are described on the relevant pages of www.dannybuccilli.comand/or in any written agreement or invoice provided to the Client.

3. THE NATURE OF COACHING AND FACILITATION

3.1 What coaching and facilitation are

Coaching is a collaborative partnership between the Provider and the Client. Through a creative and exploratory process, the Client is supported in clarifying their goals, developing strategies, and maximising their personal and professional potential.

Voice Dialogue Facilitation is a structured process that helps individuals explore different aspects of their inner world. It is not a therapeutic method, but a personal development tool.
 

3.2 What coaching and facilitation are not

Coaching and Voice Dialogue Facilitation are not counselling, psychotherapy, psychoanalysis, or any form of mental health care or clinical treatment. They are not a substitute for professional advice from qualified legal, medical, financial, or psychological professionals.

3.3 Client responsibility

The Client enters into any agreement with the full understanding that they are solely responsible for their own decisions, actions, and results. Achieving specific goals cannot be guaranteed, and no warranties are given in this regard.

If at any point during the work together, the Client believes they may benefit from professional psychological or medical support, the Provider may recommend they seek such support. The decision to do so remains entirely the Client's.

4. THE PROVIDER'S COMMITMENTS

The Provider commits to:

• Maintain a professional, respectful, and supportive relationship with the Client at all times.

• Abide by the Code of Ethics of the International Coach Federation (ICF) (www.coachfederation.org) and the AICP – Associazione Italiana Coach Professionisti (www.associazionecoach.com).

• Keep all information shared by the Client strictly confidential (see Section 6).

• Prepare adequately for each session or course module.

• Respond to Client e-mails between sessions in a timely manner, where the matter is relevant and reasonably urgent.
   

5. THE CLIENT'S COMMITMENTS

The Client commits to:

• Pay the agreed fees as set out in the relevant invoice or agreement.

• Attend sessions or course modules at the agreed times.

• Be honest, open, and actively engaged in the process.

• Take full responsibility for their own choices, actions, and results.

• Communicate clearly if a session is not proceeding in a direction they are comfortable with.

• Notify the Provider promptly of any circumstances that may affect their participation.
   

6. CONFIDENTIALITY

6.1 Provider's obligations

All information shared by the Client during sessions — whether individual or in a group setting — is treated as strictly confidential. The Provider will not disclose such information to third parties except:

• with the Client's explicit written consent;

• where required by applicable law or a court order;

• where there is a serious and credible risk of harm to the Client or others.

6.2 Anonymised case sharing

On occasion, the Provider may share anonymised, generalised information with other coaching or facilitation professionals for supervision, training, or consultation purposes. The Client's identity and any identifying details will never be disclosed.
 

6.3 Group settings

In group courses, participants are asked to respect the confidentiality of all other participants. The Provider cannot be held responsible for disclosures made by other participants outside of the group setting.

7. FEES AND PAYMENT

7.1 Individual sessions

Fees for individual coaching or facilitation sessions are those agreed upon in writing between the Provider and the Client, as set out in the invoice or service agreement.

​

7.2 Courses and group training

Fees for courses and group training programmes are those published on www.dannybuccilli.com at the time of registration, or as otherwise communicated in writing.

7.3 Payment terms

Payment is due in advance of the session or course start date, unless otherwise agreed in writing. Sessions or course places will not be confirmed until payment has been received.

7.4 Payment methods

Accepted payment methods will be communicated at the time of booking or invoicing.

8. CANCELLATIONS AND RESCHEDULING

8.1 Individual sessions

• Sessions may be rescheduled or cancelled up to 24 hours in advance using the online booking system at www.dannybuccilli.com/book-appointment or by written notice to info@dannybuccilli.com.

• Cancellations or reschedule requests made with less than 24 hours' notice will be charged in full.

• If the Client is late for a session, the session will still end at the originally scheduled time.

8.2 Courses and group training — Withdrawal and cancellation

Please note that the statutory right of withdrawal under consumer protection law does not apply to the purchase of tickets or places for events scheduled on a fixed date (pursuant to Art. 52 of the Italian Consumer Code). However, the following voluntary cancellation policy applies:

• Withdrawal within 14 days of contract conclusion: The Client may withdraw by sending written notice (by registered letter with acknowledgement of receipt to Via Monte Corvo 23, 67035 Pratola Peligna (AQ), or by certified e-mail to danny.buccilli@legalmail.it). In this case, no refund of the participation fee will be issued, but the Client will be entitled to attend another event or course offered by the Provider within the following 6 months.

• Cancellation received at least 15 days before the start date: The Client is entitled to attend one or more alternative events offered by the Provider within 6 months of the original event date. Any positive difference in price between the original and replacement event must be paid by the Client; no refund will be issued for any negative difference.

• Cancellation received between 7 and 14 days before the start date: The credit applicable to an alternative event will be reduced by 50%.

• Cancellation received less than 7 days before the start date (or within the last 2 days): No refund and no credit towards alternative events will be issued. Amounts forfeited are considered compensation for costs already incurred by the Provider.

Cancellation requests must be sent in writing to: Via Monte Corvo 23, 67035 Pratola Peligna (AQ), by certified e-mail to danny.buccilli@legalmail.it, or by e-mail to info@dannybuccilli.com.

Any amounts paid as a deposit that are not refunded will remain valid as credit towards future registrations.

Digital or online products (streaming access, audio/video recordings, online courses, webinars, etc.) are not subject to the cancellation provisions above, and no refund will be issued once access has been granted.

8.3 Promotional pricing conditions

Where the Provider offers promotional pricing, instalment plans, or discounted rates, these are conditional on timely payment by the Client. In the event of late payment, any discount or instalment arrangement will lapse immediately and the full standard price will become payable without delay. If payment is not received within the deadlines set out at registration, the registration request will be considered invalid and cancelled.

8.4 Provider cancellations

If the Provider needs to cancel or reschedule an individual session, the Client will be notified as soon as reasonably possible and offered an alternative time. No fee will be charged for a session cancelled by the Provider. If the Provider cancels a course, the Client will receive a full refund of any fees paid, or may choose to transfer to a future edition of the same course.

9. RECORDING BAN

Audio and/or video recording of sessions or courses — including brief excerpts — is strictly prohibited for the entire duration of the event, whether in person or live-streamed. This prohibition applies even for non-commercial purposes. Any breach of this clause may result in immediate exclusion from the session or course without entitlement to a refund.

​

10. PHOTO AND VIDEO BY THE PROVIDER

During courses and group events, the Provider may take photos or videos for promotional and professional purposes. By registering, the Client grants the Provider permission to publish such material for an unlimited period for advertising and professional purposes, and waives any claim to compensation for such use, which is granted free of charge.

If the Client does not wish to be filmed or photographed, they must notify the Provider at least 30 days before the start of the course by writing to info@dannybuccilli.com.

For individual sessions, no recording will take place without the explicit prior consent of the Client.

11. INTELLECTUAL PROPERTY

All materials, resources, worksheets, slides, exercises, and content provided by the Provider in the context of sessions or courses are the intellectual property of Danny Buccilli. They may not be reproduced, distributed, shared, or used for commercial purposes without prior written consent from the Provider.

​

12. TERMINATION

12.1 Individual coaching or facilitation agreements

Either party may terminate an ongoing individual agreement by giving at least 7 days' written notice by e-mail. Any outstanding fees will become due immediately upon termination. Sessions paid for but not yet delivered will be refunded on a pro-rata basis.

​

12.2 Courses

Courses may not be terminated mid-programme except in exceptional circumstances. Any refund in such cases will be assessed on a case-by-case basis at the Provider's discretion.

13. LIMITATION OF LIABILITY

13.1 No guarantee of results

The Provider makes no guarantee as to the outcome of any session, programme, or course. Results depend on many factors, including the Client's own commitment, effort, and circumstances.

​

13.2 No liability for distress

The Client acknowledges that personal development work may at times bring up difficult emotions. The Provider will not be held liable for any emotional, psychological, physical, or financial distress that the Client believes to be connected — directly or indirectly — to participation in sessions or courses.

13.3 Maximum liability

To the extent permitted by applicable law, the Provider's maximum liability to the Client shall not exceed the total fees paid by the Client for the specific service giving rise to the claim.

14. DATA PROTECTION — INFORMATION NOTICE PURSUANT TO ART. 13, EU REGULATION 2016/679 (GDPR)

14.1 Data Controller

The Data Controller is Danny Buccilli, Via Monte Corvo 23, 67035 Pratola Peligna (AQ), Italy — VAT No. 02143720668 — e-mail: info@dannybuccilli.com — phone: +39 327 4588049 — certified e-mail (PEC): danny.buccilli@legalmail.it.

14.2 Purposes and legal bases of processing

Personal data shared in the context of coaching or training services is collected and processed for the following purposes:

• (a) Performance of the service. During sessions, personal information may be shared. The Provider collects and retains only: billing data, identification data, number of training/coaching hours completed, and the date and type of service delivered. All other information shared during sessions is used solely to support the ongoing work and is not retained. Legal basis: performance of a contract (Art. 6(1)(b) GDPR).

• (b) Administrative and accounting obligations. Personal data necessary for invoicing purposes will be used to fulfil legal accounting and tax obligations. Legal basis: legal obligation (Art. 6(1)(c) GDPR).

• (c) Legal protection. The Provider may process personal data to defend against complaints, disputes or legal proceedings. Legal basis: legitimate interest (Art. 6(1)(f) GDPR).

• (d) ICF audit compliance. A limited set of data (identification details, type of training, date and number of hours) will be retained to allow audits by the International Coach Federation (ICF), Corso Vittorio Emanuele II 287, 00186 Rome, for the purpose of verifying training hours delivered and maintaining the Provider's certification. Legal basis: legitimate interest (Art. 6(1)(f) GDPR).

• (e) Promotional communications. The Client's e-mail address may be used to send promotional communications regarding similar services, in accordance with Art. 130(4) of the Italian Personal Data Protection Code as amended by Legislative Decree 101/2018. The Client may object to this use at any time by writing to info@dannybuccilli.com.

 

14.3 Recipients of personal data

Personal data will not be publicly disclosed or disseminated. It may be shared with:

• Accountant and tax advisors, to fulfil accounting and tax obligations.

• International Coach Federation (ICF), for audit and certification verification purposes.

• Lawyers and legal advisors, in the event of complaints, disputes or legal proceedings.

• Airtable (Formagrid Inc, 1 Front Street, San Francisco, CA 94111, USA), used by the Provider for the organisational management of courses and participants. Airtable acts as a Data Processor pursuant to Art. 28 GDPR, under a Data Processing Addendum (DPA) that is GDPR-compliant and includes the Standard Contractual Clauses (SCCs) adopted by the European Commission for transfers of personal data to third countries.

​

14.4 Data retention periods

Type of data and retention period:

• Billing data - 10 years from the date of invoice

• Data for legal protection - Up to 5 years from conclusion of proceedings

• Promotional newsletter data - 2 years from the date of collection

• Training hours data (ICF audit) - 5 years from the date of collection

​

14.5 Participant list

With the Client's separate consent — given at the time of registration — the Client's name may be included in a list of course participants made available to other participants, for the purpose of facilitating professional networking and collaboration.

​

14.6 Invoicing authorisation

By registering, the Client authorises the Provider to send invoices and administrative communications to the e-mail address provided. In accordance with Italian Revenue Agency resolution no. 107 of 04/07/2001, the Client is responsible for printing and retaining the documents on paper. Invoices will generally be issued by the 16th of the month following receipt of payment.

 

14.7 Data subject rights

Pursuant to Arts. 15–22 of EU Regulation 2016/679, the Client has the right to: access their data, obtain rectification of inaccurate or incomplete data, request erasure, restrict processing, receive data in a portable format, and object to processing. These rights may be exercised by contacting the Provider at the details in Section 14.1. The Client also has the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali), Piazza di Montecitorio 121, 00186 Rome — PEC: protocollo@pec.gpdp.it — www.gpdp.it.

For the full Privacy Policy, please visit: www.dannybuccilli.com/privacy-policy.

 

15. GOVERNING LAW AND DISPUTES

These Terms & Conditions are governed by Italian law. In the event of any dispute arising out of or in connection with these Terms, the parties will first attempt to resolve the matter amicably. If no resolution is reached, the exclusively competent court shall be that of Sulmona (AQ), Italy.

​

16. UPDATES TO THESE TERMS

The Provider reserves the right to update these Terms & Conditions at any time. The version published on www.dannybuccilli.com/terms-conditions at the time of booking or registration will apply. Clients will be notified of any material changes.

​

Effective date: 27 April 2026 This document replaces and supersedes all previous versions of the Terms & Conditions.