Terms & Conditions
Coaching Services

These Terms and Conditions govern the relationship between Danny Buccilli («the Owner») and any natural person («the Client») who purchases or participates in coaching sessions, Voice Dialogue facilitation sessions, or training courses offered by the Owner.

By making a booking, enrolling in a course, or making a payment, the Client confirms that they have read, understood, and fully accepted these Terms and Conditions.

1. The Owner

2. Offered Services

The Owner offers the following services:

• Professional Coaching — individual sessions aimed at supporting the Client in defining and achieving personal, professional, or business goals.
• Voice Dialogue Facilitation — individual sessions that use the Voice Dialogue method to promote greater self-awareness and inner integration.
• Introductory Course to Voice Dialogue — group training that introduces the basics of the Voice Dialogue approach.
• Voice Dialogue Facilitation Course — professional group training for those who wish to learn and practice the Voice Dialogue facilitation method.

The specific content, duration, and fees of each service are described on the dedicated pages of www.dannybuccilli.com and/or in any written agreement or invoice provided to the Client.

3. The nature of coaching and facilitation

3.1 What are coaching and facilitation

Coaching is a collaborative partnership between the Owner and the Client. Through a creative and exploratory process, the Client is supported in clarifying their goals, developing strategies, and maximizing their personal and professional potential.

Voice Dialogue facilitation is a structured process that helps people explore different aspects of their inner world. It is not a therapeutic method, but a personal development tool.

3.2 What coaching and facilitation are not

Coaching and Voice Dialogue facilitation are not counseling, psychotherapy, psychoanalysis, or any form of mental health care or clinical treatment. They do not replace the advice of qualified professionals in the legal, medical, financial, or psychological fields.

3.3 Client's responsibility

The Client enters into any agreement with full awareness of being solely responsible for their own decisions, actions, and results. The achievement of specific goals cannot be guaranteed and no guarantees are issued in this regard.

If the Owner believes that the Client could benefit from professional psychological or medical support, the Owner may suggest that they consult such professionals. The decision in this regard remains solely with the Client.

4. Commitments of the Owner

The Owner is committed to:

• Maintain a professional, respectful, and supportive relationship with the Client at all times.
• Comply with the Code of Ethics of the International Coach Federation (ICF) (www.coachfederation.org) and of the AICP – Associazione Italiana Coach Professionisti (www.associazionecoach.com).
• Keep all information shared by the Client strictly confidential (see Section 6).
• Prepare adequately for each session or course module.
• Respond to the Client's e-mails between sessions in a timely manner, where the matter is relevant and reasonably urgent.

5. Commitments of the Client

The Client is committed to:

• Pay the agreed fees as indicated in the relevant invoice or agreement.
• Attend sessions or course modules at the agreed times.
• Be honest, open, and actively involved in the process.
• Take full responsibility for their own choices, actions, and results.
• Communicate clearly if a session is not proceeding in the desired direction.
• Promptly notify the Owner of any circumstances that may affect their participation.

6. Confidentiality

6.1 Obligations of the Owner

All information shared by the Client during sessions — both individual and group — is treated with the utmost confidentiality. The Owner will not disclose such information to third parties, except:

• with the explicit written consent of the Client;
• where required by applicable law or by an order of the Authorities;
• in the presence of a serious and credible risk of harm to the Client or third parties.

6.2 Anonymized sharing

In some cases, the Owner may share generalized and anonymized information with other coaching or facilitation professionals for the purposes of supervision, training, or consultation. The Client's identity and any information that could be traced back to them will never be disclosed.

6.3 Group contexts

In group courses, participants are invited to respect the confidentiality of all other participants. The Owner cannot be held responsible for disclosures made by other participants outside the group context.

7. Fees and payments

7.1 Individual sessions

The fees for individual coaching or facilitation sessions are those agreed in writing between the Owner and the Client, as indicated in the invoice or service agreement.

7.2 Courses and group training

The fees for courses and group training programs are those published on www.dannybuccilli.com at the time of registration, or communicated otherwise in writing.

7.3 Payment terms

Payment is due in advance of the start date of the session or course, unless otherwise agreed in writing. Sessions or course spots will not be confirmed until payment is received.

7.4 Payment methods

The accepted payment methods (bank transfer, electronic payment, credit card) will be communicated at the time of booking or invoicing.

8. Cancellations and rescheduling

8.1 Individual sessions

• Sessions can be rescheduled or canceled up to 24 hours in advance via the CalendarBridge calendar available on the page www.dannybuccilli.com/contatti, or by written communication to info@dannybuccilli.com.
• Cancellations or rescheduling requests made with less than 24 hours' notice will be charged in full.
• If the Client is late, the session will still end at the originally scheduled time.

8.2 Courses and group training — Withdrawal and cancellation

Please note that the right of withdrawal provided for by consumer protection legislation does not apply to the purchase of admission tickets to events organized on a predetermined date (pursuant to art. 52 of the Italian Consumer Code). However, the following voluntary cancellation policy applies:

• Withdrawal within 14 days from the conclusion of the contract: The Client may withdraw by sending written notice (registered letter with return receipt to Via Monte Corvo 23, 67035 Pratola Peligna (AQ), Italy, or via PEC to danny.buccilli@legalmail.it). In this case, no refund of the participation fee will be issued, but the Client will have the right to participate in another event or course offered by the Owner within the following 6 months.
• Cancellation received at least 15 days before the start date: The Client has the right to participate in one or more alternative events offered by the Owner within 6 months from the date of the original event. Any positive difference between the fee for the new event and the amount already paid must be paid by the Client; any negative differences will not be refunded.
• Cancellation received between 7 and 14 days before the start date: The credit that can be used for a substitute event will be reduced by 50%.
• Cancellation received less than 7 days before the start date (or in the last 2 days): No refund or credit for substitute events will be granted. The non-refunded amounts are considered compensation for the expenses already incurred by the Owner.

Cancellation requests must be sent in writing to: Via Monte Corvo 23, 67035 Pratola Peligna (AQ), Italy, via PEC to danny.buccilli@legalmail.it, or via e-mail to info@dannybuccilli.com.

Any amounts paid as an advance and not refunded will remain valid as credit for future registrations.

Digital or online products (streaming access, audio/video recordings, online courses, webinars, etc.) are not subject to the above cancellation provisions and no refund is provided once access is granted.

8.3 Conditions of promotional prices

Where the Owner offers promotional prices, installment plans, or discounted rates, these are subject to the Client's compliance with payment terms. In case of late payment, any discount or installment plan immediately expires and the full price becomes immediately payable. If payment is not made within the deadlines indicated at the time of registration, the registration request will be considered invalid and canceled.

8.4 Cancellations by the Owner

If the Owner has to cancel or reschedule an individual session, the Client will be informed as soon as reasonably possible and will be offered an alternative time. No fee will be charged for sessions canceled by the Owner. In case of cancellation of a course by the Owner, the Client will receive a full refund of the fees paid or may choose to transfer their registration to a future edition of the same course.

9. Prohibition of recording

Audio and/or video recording of sessions or courses — including short portions — is strictly prohibited for the entire duration of the event, both in-person and via live streaming. This prohibition also applies for non-commercial purposes. Violation of this clause may result in immediate exclusion from the session or course without the right to a refund.

10. Photos and videos by the Owner

During courses and group events, the Owner may take photographs or make video recordings for promotional and professional purposes. By registering, the Client authorizes the Owner to publish such material for an unlimited period for advertising and professional purposes, and irrevocably waives any claim for compensation for such use, granted free of charge.

If the Client does not wish to be filmed or photographed, they must notify the Owner at least 30 days before the start of the course by writing to info@dannybuccilli.com.

For individual sessions, no recording will be made without the prior explicit consent of the Client.

11. Intellectual property

All materials, resources, worksheets, slides, exercises, and content provided by the Owner in the context of sessions or courses are the intellectual property of Danny Buccilli. They may not be reproduced, distributed, shared, or used for commercial purposes without the prior written consent of the Owner.

12. Withdrawal and termination

12.1 Individual coaching or facilitation agreements

Either party may withdraw from an ongoing individual agreement by giving at least 7 days' written notice via e-mail. Any amount due becomes immediately payable upon termination. Paid but not yet delivered sessions will be refunded on a pro-rata basis.

12.2 Courses

Courses cannot be interrupted mid-program except in exceptional circumstances. Any refund in such cases will be evaluated on a case-by-case basis at the discretion of the Owner.

13. Limitation of liability

13.1 No guarantee on results

The Owner does not guarantee any specific outcome of sessions, programs, or courses. Results depend on numerous factors, including the Client's commitment, application, and personal circumstances.

13.2 No liability for emotional distress

The Client acknowledges that personal development work can sometimes bring up difficult emotions. The Owner will not be held responsible for any emotional, psychological, physical, or financial distress that the Client believes to be connected — directly or indirectly — to their participation in sessions or courses.

13.3 Maximum liability

To the extent permitted by applicable law, the maximum liability of the Owner towards the Client shall not exceed the total of the fees paid by the Client for the specific service giving rise to the claim.

14. Processing of personal data — Information pursuant to art. 13 of EU Reg. 679/2016 (GDPR)

14.1 Data Controller

The Data Controller is Danny Buccilli, Via Monte Corvo 23, 67035 Pratola Peligna (AQ), Italy — VAT Number 02143720668 — e-mail: info@dannybuccilli.com — tel.: +39 327 4588049 — PEC: danny.buccilli@legalmail.it.

14.2 Purposes and legal bases of processing

Personal data shared in the context of coaching or training services are collected and processed for the following purposes:

• (a) Fulfillment of the service. Personal information may be shared during the sessions. The Owner collects and retains only: billing data, identification data, training/coaching hours completed, date and type of service provided. All other information shared during the sessions is used exclusively to support the ongoing process and is not retained. Legal basis: contractual fulfillment (art. 6, par. 1, let. b, GDPR).
• (b) Administrative and accounting fulfillments. The personal data necessary for billing will be used to fulfill the administrative, accounting, and tax obligations required by law. Legal basis: legal obligation (art. 6, par. 1, let. c, GDPR).
• (c) Legal protection. The Owner may process personal data to defend themselves in the event of complaints, disputes, or litigation. Legal basis: legitimate interest (art. 6, par. 1, let. f, GDPR).
• (d) ICF Audit. A limited set of data (identification data, type of training, date and total hours) will be retained to allow audits by the International Coach Federation (ICF), Corso Vittorio Emanuele II 287, 00186 Rome, in order to verify the total hours of training provided and allow the maintenance of the certification. Legal basis: legitimate interest (art. 6, par. 1, let. f, GDPR).
• (e) Promotional communications. The Client's e-mail address may be used to send promotional communications regarding similar services, pursuant to art. 130, paragraph 4, of the Personal Data Protection Code as amended by Legislative Decree 101/2018. The Client can object at any time by writing to info@dannybuccilli.com.

14.3 Recipients of personal data

Personal data will not be subject to public disclosure. They may be communicated to:

• Accountants and tax consultants, to fulfill administrative and accounting obligations.
• International Coach Federation (ICF), for auditing and certification verification purposes.
• Lawyers and legal consultants, in the event of complaints, disputes, or litigation.
• Airtable (Formagrid Inc, 1 Front Street, San Francisco, CA 94111, USA), used by the Data Controller for the organizational management of courses and participants. Airtable acts as a Data Processor pursuant to art. 28 GDPR, based on a Data Processing Addendum (DPA) compliant with the GDPR and including the Standard Contractual Clauses (SCC) adopted by the European Commission for data transfers to third countries.
• TeamSystem S.p.A. (Via Sandro Pertini 88, 61122 Pesaro (PU), Italy — VAT No. 01035310414), provider of the "Fatture in Cloud" invoicing software used by the Data Controller for the management of invoices and customer billing data. TeamSystem S.p.A. acts as a Data Processor pursuant to art. 28 GDPR, based on the Master Data Processing Agreement (MDPA) and special processing conditions (DPA) integrated into the product's terms of service. Processing takes place entirely within the European Union.
• Make (Celonis Inc.), an automation platform used by the Data Controller for the management and forwarding of data collected through quote requests and the acceptance of contractual conditions. Make acts as a Data Processor pursuant to art. 28 GDPR, based on a Data Processing Agreement (DPA) compliant with the GDPR. For data transfers to third countries, Make relies on the Data Privacy Framework and, subsidiarily, on the Standard Contractual Clauses (SCC) adopted by the European Commission.
• CalendarBridge (CalBridge Inc.), a service used for booking and managing calls and video calls. CalendarBridge acts as a Data Processor pursuant to art. 28 GDPR, based on a Data Processing Agreement (DPA) compliant with the GDPR. For data transfers to the United States, CalendarBridge relies on the Standard Contractual Clauses (SCC) adopted by the European Commission, and hosts the data on AWS infrastructure.

For the payment of fees by card or account, the Client is redirected to the secure checkout page of Revolut Bank UAB (Italian Branch) — Via Dante 7, 20123 Milan; headquarters Revolut Bank UAB, Konstitucijos pr. 21B, 08130 Vilnius, Lithuania, a credit institution authorized in Lithuania and operating in Italy. Payment data (name, e-mail address, card or account data) are collected directly by Revolut, which processes them as an independent Data Controller — and not as a Data Processor pursuant to art. 28 GDPR — for the execution of the payment and for its own fraud prevention and customer due diligence obligations (KYC/AML). Processing takes place entirely within the European Union. For more information: Revolut's privacy policy at revolut.com/legal/privacy.

14.4 Data retention periods

14.5 List of participants

Subject to separate consent of the Client — given at the time of registration — the Client's name may be included in the list of course participants, made available to other participants, in order to foster professional networking and new collaborations.

14.6 Authorization to send invoices

By registering, the Client authorizes the Owner to send invoices and administrative communications to the e-mail address provided. Pursuant to the resolution of the Italian Revenue Agency n. 107 of 04/07/2001, printing on paper and archiving the documents is the responsibility of the Client. Invoices will generally be issued by the 16th of the month following the receipt of payment.

14.7 Rights of the data subject

Pursuant to articles 15–22 of EU Reg. 679/2016, the Client has the right to: access their data, obtain the correction of inaccurate or incomplete data, request their cancellation, limit their processing, receive the data in a portable format, and object to the processing. These rights can be exercised by contacting the Owner at the contact details indicated in Section 14.1. The Client also has the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali), Piazza di Montecitorio 121, 00186 Rome — PEC: protocollo@pec.gpdp.it — www.gpdp.it.

For the full privacy policy, visit: www.dannybuccilli.com/privacy-policy.

15. Competent jurisdiction and applicable law

These Terms and Conditions are governed by Italian law. In the event of a dispute arising from or related to these Terms, the parties will first attempt to resolve the matter amicably. If a solution is not reached, the Court of Sulmona (AQ), Italy, shall have exclusive jurisdiction.

16. Changes to these Terms

The Owner reserves the right to modify these Terms and Conditions at any time, at his own discretion or to comply with legal or regulatory provisions. The version published on www.dannybuccilli.com/condizioni-contrattuali-coaching at the time of booking or registration will apply. Clients will be informed of any substantial changes. If any of these conditions should be deemed invalid, void, or inapplicable, the validity and effectiveness of the remaining conditions will not be affected.